Tracking past payments

To review your past payments, head to Payments > Billing History in your Zelph workspace. From here you can download CSVs of past transactions, which include:

• Date: The transaction date.
• Descriptor: The reason for the charge — either “Zelph Fees” or “Amounts owed to your Suppliers”.
• Payment Method: The account used for the transaction.
• Amount Paid: The total amount charged by Zelph.

For a full breakdown of charges passed on to your suppliers and the associated Zelph fees, you can download the Orders CSV. This report includes:

• Order: Your Shopify order number.
• Order Date: The date the order was placed on your site.
• Supplier Order: The order number in the supplier’s Shopify.
• Line Item Type: A breakdown showing how much of the total cost is allocated to your supplier for shipping and their commission percentage.
• Supplier Commission: The agreed-upon commission percentage for the supplier.
• Payment Processing Fee: Charged at typical card-acquirer rates (commonly 2.5% + £0.30 per transaction for credit card payments, or around 0.4% for bank transfers). The exact rates depend on your plan and payment method — your Billing History page always reflects what was actually charged.
• Zelph Transaction Fee Charge: Zelph’s fee for facilitating the order.