Common questions and support documentation

Getting Started

Introduction

What Zelph is, what you need, and how to get connected.

3 articles

Workspace Setup

Your profile, branding, currency, and team access.

2 articles

Locations

Managing physical and warehouse locations across your stores.

3 articles

Products

Creating products, variants, sizes, and tariff info.

3 articles

Inventory

Adding stock, transfers, pricing, queuing, and multi-store sync.

6 articles

Tools

Exports, reports, and other utilities.

1 article

Zelph for Resale & Consignment

Seller Network

Manage sellers, set their tiers, price their listings, and authenticate inbound stock.

10 articles

Sourcing & Lookups

Pull live cost prices and product data from external sources like StockX.

2 articles

Payouts

How Stripe Connect powers the flow of funds to retailers and sellers.

1 article

Zelph for Retailers

Marketplace

Discovery, proposals, and partner relationships.

2 articles

Orders & Shipping

How orders flow, get fulfilled, and reach your customers.

1 article

Payments & Taxes

Getting paid by your customers, paying suppliers, and handling tax.

2 articles

Returns, Refunds, & Cancellations

Handle returns, refunds, and cancellations cleanly.

2 articles

Zelph for Suppliers

Marketplace

Discovery, proposals, and partner relationships.

3 articles

Orders & Shipping

How retailer orders reach you and get fulfilled.

1 article

Returns, Refunds, & Cancellations

Handle returns and cancellations from retailers.

2 articles