Common questions and support documentation

Getting Started

About Zelph

Get oriented with what Zelph is and what it does.

1 article

Requirements

Plans and prerequisites you need before connecting to Zelph.

1 article

Zelph for Resale & Consignment

Seller Network

Manage sellers, set their tiers, price their listings, and authenticate inbound stock.

10 articles

Sourcing & Lookups

Pull live cost prices and product data from external sources like StockX.

2 articles

Payouts

How Stripe Connect powers the flow of funds to retailers and sellers.

1 article

Zelph for Retailers

Getting Started

Set up your account, connect Shopify, and onboard your team.

5 articles

Managing Products

Create, edit, and organise your product catalogue across stores.

6 articles

Inventory

Track stock levels, manage locations, and move inventory between them.

5 articles

Orders & Shipping

How orders flow, get fulfilled, and reach your customers.

2 articles

Payments & Taxes

Getting paid by your customers, paying suppliers, and handling tax.

2 articles

Returns, Refunds, & Cancellations

Handle returns, refunds, and cancellations cleanly.

2 articles

Zelph for Suppliers

Getting Started

Set up your account, connect Shopify, and onboard your team.

4 articles

Managing Products

Create, edit, and sync your catalogue to Zelph and Shopify.

3 articles

Inventory

Track stock levels, manage locations, and move inventory between them.

3 articles

Orders & Shipping

How retailer orders reach you and get fulfilled.

2 articles

Returns, Refunds, & Cancellations

Handle returns and cancellations from retailers.

2 articles

Best Practices & FAQ

Tips, advanced workflows, exports, and answers to common questions.

1 article