How Order Fulfilment Works for Suppliers in Zelph

Zelph makes it easy for suppliers to fulfil orders placed by retailers without changing your existing processes. When a retailer sells one of your products via their connected Shopify store, Zelph handles the order routing, customer details, and syncing — so you can focus on fast, accurate fulfilment.

🧾 Where Do Supplier Orders Appear?

When a customer places an order on a retailer’s Shopify store that includes your product:

• The order is automatically routed into your Zelph Orders dashboard and your Shopify.
• The Shopify order is tagged with:
  • Zelph Seller — a flat tag for filtering all Zelph-routed orders
  • Zelph Seller: <retailer name> — identifies which retailer the order came from
• You can fulfil the order just like any other — directly within Shopify.

🔍 Order Details You’ll Receive

For every order you receive from a retailer, Zelph provides:

• Customer name and shipping address
• Retailer reference/order ID
• Product variant, quantity, and SKU
• Any additional shipping or tax notes

This gives you all the information needed to fulfil the order as if it came from your own store.

🚚 How to Fulfil a Retailer Order

1. Pack & ship the order. Use your preferred fulfilment method (warehouse, courier, manual dispatch).
2. Add tracking info in Shopify. Open the order in Shopify and enter:
   • Tracking number
   • Courier name
   • (Optional) tracking URL
3. Click “Mark as Fulfilled”.

🔁 What Happens Next

Once you mark an order as fulfilled in Shopify (or Zelph):

• ✅ The retailer’s Shopify store is automatically updated
• ✅ The order is marked as fulfilled
• ✅ The tracking number appears in the customer’s Shopify order view
• ✅ The retailer is notified without needing to manually chase you

The result? A smooth and transparent experience for the retailer and their customer — with no extra admin work for you.

🔐 Data Access & Privacy

As a supplier, you only receive customer data (like name and shipping address) that is necessary to fulfil the order.

Zelph handles all data sharing securely and only for the purpose of fulfilment.

📦 What About Returns or Issues?

• If the retailer needs to manage a return, they will typically reach out to you directly using the contact details on file.
• You can use your standard return/refund processes unless otherwise agreed with the retailer. See How Returns & Refunds Work for Suppliers on Zelph for details.

🧾 Summary