How Order Fulfilment Works for Retailers in Zelph

How Order Fulfilment Works for Retailers in Zelph

Zelph’s fulfilment process is designed to make drop-shipping seamless. Whether you're acting as a retailer or a supplier, orders are automatically tagged, routed, and synced to ensure a smooth, reliable flow from purchase to delivery.

This article explains how order fulfilment works specifically for retailers.

🛍 Retailer Orders: How They Work

When a customer places an order in your Shopify store that includes a supplier’s product via Zelph:

• The order appears in your normal Shopify orders queue

• It is tagged with:

  Zelph - [Supplier Name]

  (e.g. Zelph - David's T-Shirt Supplier Store )

🏷️ Shopify users can easily filter orders by tag to quickly find orders routed via Zelph.

🔍 Where to Find Order & Supplier Info

Each Zelph-powered order will include an "Additional Details" section in your Zelph dashboard. This includes:

• The Supplier's Name
• The Supplier's Order Number
• Any key fulfilment instructions or status updates

This helps you track fulfilment progress without needing to chase your supplier directly.

🚚 How Fulfilment Works

1. The Supplier receives the order

   • Zelph sends all relevant order details to the supplier, including the customer’s shipping information

     The Supplier ships the order

   • The supplier fulfills the order using their usual method (e.g. courier, warehouse)

   • They upload the tracking information in Zelph

     Tracking info syncs back to you

   • Once the supplier fulfills the order, Zelph automatically:
     • Marks the order as fulfilled in your Shopify store
     • Syncs the tracking number and courier link
     • Updates the status for your customer to see

✅ The customer experiences a seamless delivery process — no matter who the supplier is.

🔄 What If I Have Multiple Suppliers?

Each item in an order is tagged individually based on the supplier, and Zelph routes fulfilment and tracking per item. This means:

• You can sell products from multiple suppliers in one cart
• Each supplier handles their part of the order
• Customers still get unified order tracking in Shopify

🔐 Data Sharing & Privacy

Only the minimum necessary customer data (name, shipping address, contact details) is shared with suppliers — strictly for the purpose of fulfilling the order.

🧾 Summary