Account settings

Zelph prompts you to provide comprehensive information during onboarding, all of which can be updated later under Settings.

Profile & Account

Details added here are visible to Suppliers on your profile:

• Logo, Banner, & Description: Upload your brand's visuals and overview. View your profile by selecting the "View profile" button above the images you've uploaded.
• Brand Description: Provide a concise summary of your brand and its mission.

Contact Information

Initially provided during onboarding, this can be updated anytime:

• Primary: The main email for receiving proposals, billing, and orders from Zelph.
• Additional Contacts: Secondary email addresses that will be CC'd on all proposals, billing, and orders from Zelph.

Payment & Pricing

• Payment Method: This is how we collect your Suppliers' commission and shipping fees.
• Payment History: Accessible under Reports > Payments.
• Your Plan: View your current Zelph plan here.

Email Sharing

Zelph offers options to:

• Send Order Update Emails: Dispatch order updates to your customers on behalf of Suppliers.
• Share Customer Emails with Suppliers: Allow Suppliers to send transactional emails.

Note: Suppliers cannot send marketing emails to your customers unless they opt in.

Products, Shipping & Orders

• Free Shipping Contribution: Decide if Supplier products contribute to your free shipping threshold or if customers always pay for shipping on Supplier products.
• Order Forwarding Delay: Set a timeframe (as short as 1 minute) to manage customer inquiries, cancellations, or changes before the order is forwarded to your Supplier's backend for fulfilment.
• Auto-Syncing Product Data: Choose which Supplier product information to automatically update when changes occur on the Supplier's end.