Processing refunds

Both the Retailer and the Supplier can process a refund for the customer. Zelph recommends discussing with your Suppliers how they prefer these situations be handled.

Retailer processing refunds

If your Retailer is hosted on Shopify, refunds will flow from your Retailer to the customer. You then must separately request a refund from the Supplier. If your Retailer is using Zelph's API, then you will need to create a refund request using your refunds endpoint.

Supplier processing refunds

The Supplier will process the refund in Shopify as they would for an order that came through their site. The refund will flow from the Supplier to your Retailer to the customer.